1) Zero-Tolerance Policy
PinMate has a zero-tolerance policy for child sexual abuse and exploitation (CSAE), including child sexual abuse material (CSAM). We do not allow users to create, upload, share, request, or promote CSAE/CSAM in any form.
2) Prohibited Content and Behavior
PinMate strictly prohibits, including but not limited to:
Any sexual content involving minors (CSAM)
Grooming, sexual solicitation of minors, or any attempt to exploit or endanger a child
Requests for sexual content involving minors, or facilitating distribution of such content
Any content or behavior that sexualizes, harms, or endangers children
3) Reporting and User Safety
PinMate prioritizes child safety reporting. Users can report CSAE/CSAM concerns via:
In-app (recommended to implement): Settings → Help & Support → Report / Child Safety
Email: team.pinmate@gmail.com (Subject: “PinMate Child Safety Report (CSAE)”)
We review child-safety reports on priority and take prompt action.
4) Enforcement Actions
If we detect or receive reports related to CSAE/CSAM, we may:
Remove or restrict access to violating content immediately
Suspend or permanently ban accounts involved
Preserve relevant information as required for compliance and investigations
5) Cooperation with Authorities and Legal Compliance
PinMate complies with applicable child safety laws and regulations. Where legally required, we cooperate with valid law enforcement requests and maintain processes to respond appropriately to confirmed CSAE/CSAM.
6) Child Safety Point of Contact
Child Safety Contact (CSAE): team.pinmate@gmail.com